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? Consumers wishing to file a complaint against a banker or a residential mortgage loan originator should

complete and send a complaint form to the Texas department of savings and mortgage lending, 2601 North

Lamar, suite 201, Austin, Texas 78705. Complaint forms and instructions may be obtained from the

department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1-877-276-5550.

The department maintains a recovery fund to make payments of certain actual out of pocket damages

sustained by borrowers caused by acts of licensed residential mortgage loan originators. A written

application for reimbursement from the recovery fund must be filed with and investigated by the department

prior to the payment of a claim. For more information about the recovery fund, please consult the

department’s website at www.sml.texas.gov.